Kick-Butt Conflict Resolution Training

How good are you when you are under pressure, feel offended/ unheard, or notice that a conversation is
taking a turn for the worse?

In this 2.5 hour professional training you'll find out. You will be introduced to a 4-step system for staying calm,
figuring out what the other person really wants - handling difficult/ annoying people with grace and skill.

This class is a foundations class (101) taught by Dian Killian, Phd, - a renowned communications trainer and
one of our favorite specialists. She is the author of  Urban Empathy: True Life Adventures of Compassion on
the Streets of New York, and co-author of Connecting across Differences: A Guide to Compassionate
Communication.

Scientific background:
Based on interpersonal communication theory and the Marshall Rosenberg system of collaborative
communication.

What's included:
-2.5 hours professional training in conflict resolution
-Scenario practice
-Reference sheets & materials

Bring with you:
An example of something/ someone who really annoys you.

Price: $40
When: Tuesday Sept 18th, 7-9:30 pm
Where: Actors Theater Workshop, 145 West 28th St. 3rd floor, New York city

* Cancellation policy: please note that tickets are not transferrable/ refundable. They can only be used for the
date purchased.
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(c) LifeLabs New York - Ph: 917 319 4354 - Email: Info@lifelabsnewyork.com